From Customer Lynda
Hi this is Lynda from Down Under (South Australia). I have been
liaising with the ladies from Silk Base Closure for about 2 weeks and I
must say I’m very impressed with their customer service. Before I placed
my first order I wanted to ensure that I had all my questions answered and
my doubts reassured.
I sent a few emails and received responses within 24 hours and even
received phone calls from the ladies regarding my order!
I own a salon/retail shop and I purchase most of my products etc from USA
but I’ve never had anyone call me regarding my orders ever before!!
Needless to say I was immensely impressed with this extra personal touch.
I have already recommended Silk Base Closure to a few of my colleagues.
I’m looking forward to receiving my order soon and I’ll post more
testimonial later. KEEP UP THE GOOD WORK LADIES……God bless :)
Thank you Lynda For the wonderful review...sillkbaseclosures.com
From Customer Alisha
Hi I am Alisha and I wanted to give a full review of your product and
wonderful service. I contacted the company silkbaseclosures.com to inquire about the
straight-remy hair and - received an answer within 24 hours, just as stated
on the website I sent the company numerous messages about 30 throughtout a
one week period and all of my questions were answered all in 24 hour time
frame. I ordered my hair to receive it by a Friday but it haden't came from
the vendor as promised and I was issued an 80 dollar refund amd very
proffesional and friendly service. This was not silkbaseclosures.com fault
that my hair haden't came in. Now finally for a review of the product itself, the hair looked
beautiful right out of the bag, but all extension wearers know that this is
not a determining factor in quality hair so I did a few test. First the
smell test, most lasdies don't know this but bss hair and quality remy hair smell completely different... the hair passed this test. Next I combes
through the hair dry... no shedding. The hair had a nice luster but not a
baby-doll like shine it was not stringy. Then I washed the hair, I washed it
deep conditioned it with three different products. After washing,
conditioning, and rinsing about 6 times I had maybe five strings come out.
The hair was still beautiful, i and I had no dye in the sink...and speaking
of color it was extremely natural a true #1b. While drying I just applied a
smoothing lotion producti lightly ofcourse... this is the only product that
I will apply to the hair. The next test I did was a curl test... because I
just finished air drying I can't say how long the curl last but it curled
beautifully. Final test was the throw around test (not on purpose) I keep
all of my hair (I collect and try a lot of different hairs) and hair
supplies in a drawer and I have a lot so everytime I needed something from
the back or side I threw the hair around and it never got tangled. I will seal my weft with a sealer, tomorrow. I will get my install on
April 1, 2010 and I will send pictures and add to this review about how the
hair holds up in different conditions (weather, heat appliances, shedding
(if any)etc...) The machine weft construction is medium it's not buldgy, but
not too small to sew through. Through all of this I can't compliment on the customer service enough and
I will be ordering again
Hopes this helps... signed Alisha W... GOD BLESS
sorry for any mispelled words I am doing this from a mobile phone.
Thank you Alisha For the wonderful review...sillkbaseclosures.com
From Customer Thelma
Just wanted to let you know that I made my first purchase two weeks ago with
the bundle packsge. I am so pleased with my hair. I couldn't believe how
matural the scalp is on the closure. You Ladies really out-did yourselves
with this. The hair itself is so beautiful and it dosen't shedd. I can't stop
looking at myself in the mirror. When I took the hair to my beautician for
the install, she was extreamly impressed. I will be purchasing from you
again. Oh, and by the way, will the hair ever be sold in a 10". Although the
longer hair is beautiful, I am over 50 and a shoulder length (10") would be
purfect and I wouldn't have to cut it. So Thank You Ladies for suppling us
with such a wonderful product.
Thank you Thelma For the wonderful review...sillkbaseclosures.com